Who we are

Our website address is www.barkingheights.co.uk

Privacy Statement

Barking Heights is committed to protecting and respecting your privacy.

This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.

Who are we?

Barking Heights is Manchester’s largest doggy day care specialist . We provide the best standard of daycare for your dog in Manchester
City Centre. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email – rhiannon@barkingheights.co.uk, or the address or telephone number detailed on our website

What information do we collect?

Barking Heights collects information about you as part of our business process and functions. The information normally includes your name, address, telephone number, full details of your dog(s), a contact email address, payment arrangement details and special requirements such as those relating to any doggy medical condition.

What do we use your information for?

Barking Heights collects information about you (and your dogs) to

– Process your booking
– Communicate throughout the process of booking and managing your doggy daycare experience.
– Carry out our obligations arising from any contracts entered into by you and us
– Seek your views or comments on the services we provide
– Notify you of any changes to our services
– Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
– Analyse and review and for marketing purposes of Barking Heights.

Who do we share your information with?

Barking Heights may pass on your personal details to individuals and organizations (such as staff / security / vets/trainers/dog groomers), as part of our business process and functions. This is so that your doggy daycare booking, and any related services (if any) may be managed and provided. We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.

How do we treat your information?

All details you give to Barking Heights at any time will be kept for the period of your booking, and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The companies and third parties (as stated above) to whom we disclose customer details may contact you. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible by letter or e-mail, the details of which are set out above.

How do I find out more about information rights?

In the first instance, please contact Barking Heights should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk